Summary: Learning Support Services is seeking a reliable student employee to provide friendly support through the in-person and virtual front desk duities for the tutoring program as well as a variety of other program responsibilites for the Winter 2024 semester. 

Qualifications:

• Strong communication and problem solving skills
• Friendly customer service demeanor 
• Must be an undergraduate student (first-year students welcomed)
• Must be able to make a minimum of 2 semester commitment
• Evening and weekend hours preferred (for fall semester)
• College Work-Study preferred 
• Shifts scheduled in 3-7 hour blocks must remain consistent for the semester 

Responsiblities:

• Monitor tutoring website to ensure tutoring appointments are being checked in and completed appropriately
• Use google voice to send appointment reminders, make calls to students and tutors regarding appointment status and more
• Assist students and tutors with booking, cancelling, and connecting to tutoring appointments and other campus services
• Take detailed notes regarding all communications and issues and regularly updating in a shared throughout shift
• Become knowledgeable about program policies and uphold them
• Attend and complete virtual training with PAL Program Coordinator
• Meet weekly with PAL Program Coordinator

Interested? Email resume and class schedule to courtney.mansor@wayne.edu (cover letter optional)